If you see this message, make sure you're using a valid card type and entering the card number correctly, without spaces. Sorry, the card number you have entered is invalid. If you can't check out, you may see one of the following error messages. Errors appear when I tried to confirm my order at the checkout. For more information on how to do this, have a look in the help section of your web browser or in the settings on your mobile if you're using the app (coming soon). Delete your temporary internet files and your cache. I am having problems adding and removing items from my basket. If you still can't connect, then call your Internet Service Provider for assistance. If you can connect to other websites but not, please check that you're typing in the correct address: Please also make sure you aren't clicking on an out-of-date bookmark or favourite. I am having problems connecting to the website. If you have any queries on how to check this please contact us on 02* and select Option 403 to speak to our Technical Department. Then, select 'Internet options', go to the privacy button, and set it to 'medium'. To check this in Internet Explorer (on Windows), select the tools option from your web browser. When this happens, you'll need to verify that your browser is accepting cookies. When I tried to sign in to the website, I got returned to the same page. To do this, sign in on our website using your old email address and password, then click on the 'My Account' link at the top of the page. If you've forgotten your password then please click on the 'Forgot your password' link If you've changed your email address recently, then you may need to update your account details. First, check that you've entered the correct email address and password. I am having problems signing in to my account. Once submitted and the code is correct, it will take you to the online registration page, where you can set up your online account, which you can use when placing your order. If you already have your code, click here to submit the code. Alternately, click here to email the technical department for your code. If you are already an Ades wholesale customer and do not have the code provided to you at the time your account was created, please contact the sale department 02* for your code. Click here to see our registration process. How do i log in as wholesale customer? To log in as a wholesale customer, first you must register with us in-store.
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